When good teams are stuck in slow systems, opportunity gets left behind.

A leading Canadian energy company was facing mounting pressure in its surface land workflow. Facility crossing and third-party requests were taking weeks to process. Email threads created confusion, response times lagged, and administrative backlogs became a constant drain on the team’s focus and momentum.

They needed a better way to keep up with demand without burning out their people or compromising on quality.

The Turning Point

To improve response time and reduce process delays, the Surface Land team implemented Tressl’s CrossingsCloud module. The difference was immediate and measurable.

What previously took nine weeks is now handled in days. Urgent requests are prioritized. Backlogs have nearly disappeared. And the team can finally focus on evaluating requests, not chasing emails.

The Impact:

• Streamlined communication
  All communications are centralized in-app, eliminating email confusion, saving time, and providing full visibility for consultants, engineers, and field staff.
• Enhanced data accuracy
  Auto-populating fields reduce typos and errors in agreements. Smart prompts ensure applicants provide complete information up front, avoiding costly delays.
• Unmatched support response time
  Questions are answered in under five minutes, keeping workflows moving and minimizing project delays.
• Elimination of backlogs
  Requests rarely sit longer than a day, giving the team time to evaluate instead of chase down details.
• Dramatically improved turnaround times
  Requests that used to take weeks are now processed in minutes, enabling faster decisions and greater responsiveness.

With Tressl, the operator eliminated friction from one of the most operationally intense parts of their business. They now process requests faster, resolve issues with fewer touchpoints, and maintain momentum across field and office teams.

From reactive to in control, it starts here

We’ll help you pinpoint bottlenecks, accelerate approvals, and streamline the way your team works.
Book your free assessment or reach out to start the conversation.

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